Start with what you need.

Sanctuary covers different kinds of help, so the fastest route is to choose the part of the system that matches your need. You can still reach the community or direct Sanctuary support without being bounced around.

Choose a route

Get to the right place quickly.

Request practical help

Browse live services, collection and delivery, or request a defined job.

Services →

Marketplace & exchange

Give, swap, borrow, list something useful or ask the community for what you need.

Marketplace →

Existing booking or account

Review service requests, Marketplace activity, membership and account details.

My account →

Town Square & local support

Find local activity, needs, events, ideas and community routes around Gateshead.

Town Square →

Projects & participation

See what Sanctuary is building, contribute, volunteer or follow local projects.

Projects →

Frequently asked questions

Check common questions about services, routes, Marketplace, projects and Credits.

Read FAQs →

General Gateshead pilot questions

Public updates & Facebook

For general pilot questions and public updates while the dedicated support channel is established, use the Sanctuary Facebook route.

Open Facebook →

Need a direct Sanctuary service?

Book the trusted route.

If community help is not the right fit, or you want clear pricing and a confirmed provider, use the Services catalogue.

Browse services

Emergency & specialist help

Sanctuary is not an emergency service.

For immediate danger, medical emergencies, crime in progress, gas leaks or other urgent hazards, use the appropriate emergency or specialist service rather than a Sanctuary request.